Good communication skills are key to personal and organisational success. A good communicator is someone with effective communication and relationship skills to interact, to negotiate and manage conflicts, that enable them to be successful in work place communications and achieve “win-win” outcomes.

This course is supported by SkillsFuture Singapore (up to 95% funding).

Good communication skills are key to personal and organisational success. A good communicator is someone with effective communication and relationship skills to interact, to negotiate and manage conflicts, that enable them to be successful in work place communications and achieve “win-win” outcomes.

Upon completion of this competency- and assessment-based programme awards, participants will be certified competent and will be awarded with a Statement of Attainment (SoA) by the Skillsfuture Singapore (SSG).

Key Benefits

  • Apply effective communication techniques to maintain open communication, resolve issues and concerns
  • Provide support to team members to achieve individual and team goals while taking diversity issues into consideration

Course Highlights

  • Interpret and analyse information received
  • Plan response to information received, taking into account the social and cultural background of recipient of information
  • Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
  • Identify signs, stages and causes of conflict with individuals or groups of people
  • Define the conflict and highlight points of differences/ contention objectively, taking into consideration social and cultural differences of parties involved
  • Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
  • Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor

Methodology

This course will be conducted through mini lectures and active and facilitated learning, with interactive activities, role plays, group discussions, case studies, revision quizzes and assessments/tests.

Who Should Attend

This course is suitable for front-line employees, staff in supervisory roles, or individuals who are self-employed or independent professionals.  It is suited for people who interact frequently with others on a daily basis, provide excellent customer service and maintain relationships for workplace efficiency.

Course Details

2017 Dates :  13 and 15 December (Wed & Fri)

2018 Dates:  17 and 19 January (Wed & Fri)

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Full Course Fee : $300.00 (before funding; no GST; eligible for WDA/SSG Funding and Skillsfuture Credits)

Training Grant is subject to SSG’s approval and terms:

EligibilityFunding (%)Self SponsoredCompany Sponsored
ForeignersN/A$300.00$300.00
SkillsFuture Mid Career Enhanced Subsidy -
Singaporean Citizens, aged 40 years and above
90%MCES: $30.00$30.00
Workfare Training Scheme -
Singapore citizens, aged 35 years
and above and earning $S2000 or less / month
95%WTS: $15.00$15.00
Normal Funding -
Singapore citizens / PR, 24 years and above
80%$60.00NA
Skills Development Fund -
Singapore citizens / PR, 21 years and above
90% - SME
80% - Non-SME
N/ASDF (SME): $30.00
SDF (Non-SME): $60.00
Employers sponsoring their staffEntitled to
Payroll Absentee funding
N/AEntitled to Payroll Absentee funding

Terms and Conditions: Training Grant Eligibility Criteria

  • Trainees must be either Singapore Citizens or Singapore Permanent Residents (SPR).
  • Trainees must have achieved at least 75% attendance, have sat for all examinations and gain certification.
  • For company-sponsored trainees, companies must be registered or incorporated in Singapore.
  • Training grant is subject to SSG’s approval as well as terms and conditions.

Course Reviews

4.3

4.3
4 ratings
  • 5 stars0
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0

No Reviews found for this course.

Our Advocacy

ProGuide is a social enterprise wholly owned by RSVP Singapore - The Organisation of Senior Volunteers, a non-profit Organization. It conducts business consultancy and training to generate revenue to support its parent charity's programmes.

RSVP Singapore is a non-profit organisation dedicated to empowering senior volunteers in making a difference for the less privileged in the society. Through impactful community service programmes, the organisation serves more than 150,000 beneficiaries each year.

Support Proguide and Contribute to Our Charitable Outreach

Copyright ProGuide Pte Ltd 2017. web designer agency singapore
X